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General Notice
The content on this website is for your general information and personal use only. Information is subject to change without prior notice. Please read the following terms and conditions carefully, as they contain important details regarding your rights and responsibilities when shopping with us.
Product Availability
ProWell Fitness Enterprise does not guarantee the availability of any product or its readiness for immediate delivery. We reserve the right, without prior notice or liability, to revise, discontinue, or stop selling any product or service. We also reserve the right to cancel any order at our discretion.
Return and Exchange Policy
In accordance with the Guyana Goods Exchange Policy, exchanges may be considered under specific conditions as defined by local consumer protection laws. These may include defective or damaged goods reported within 7 days of purchase, accompanied by a valid receipt and proof of issue. All claims will be reviewed on a case-by-case basis and are subject to product inspection and approval.
4. Orders & Shipping
- Local Delivery (Guyana): Estimated within 7 working days.
- International Delivery: To be announced
Typographical Errors
We aim for accuracy in all product listings and pricing. In the event a product is listed incorrectly due to a typographical or system error, ProWell Fitness Enterprise reserves the right to cancel any such orders. If you have already been charged, we will issue a full refund promptly.
Shipping fees
Prices displayed do not include shipping fees. Our authorised courier service provider, A2Z Couriers, will determine delivery charges. These are the responsibility of the customer upon receipt of the goods.
Payment Confirmation
Credit or debit card
Orders paid via credit or debit card will be processed only after payment has been confirmed by the issuing bank.
MMG Payment Confirmation
For orders paid via MMG (Mobile Money Guyana), customers are required to submit proof of payment—including the transaction reference number at check out. Orders will only be processed after payment verification by our team.
Please note that verification may take up to 2 working days. Once confirmed, your order will be queued for dispatch based on our standard delivery timelines.
PayPal
For orders paid via PayPal, transactions must be completed in full before order processing begins. Once your PayPal payment is successfully received, you will receive an email confirmation from both PayPal and ProWell Fitness Enterprise.
Please ensure that your shipping address on PayPal matches the address provided at checkout. Orders with mismatched or unverified addresses may be delayed or canceled for security reasons. Orders will be processed and shipped according to our standard shipping timelines upon confirmation of payment.
Privacy Policy
Your personal information is kept confidential. We do not rent, sell, or share your data with third parties. Information collected at checkout, including your name, address, phone number, email, and payment details, is used only to process your order and communicate with you. Information may only be disclosed if legally required.
Security
We use Secure Sockets Layer (SSL) technology to protect your personal and payment information during transactions. To verify a secure connection, look for a padlock icon or unbroken key in your browser during checkout.
Terms and Conditions Updates
ProWell Fitness Enterprise reserves the right to update or modify these terms and conditions at any time without prior notice. Please review this page periodically for any changes.